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Legal

Terms of Service

Last updated: 29 June 2026· v1.0

1. Introduction

Welcome to EasyLounge. These Terms of Service ("Terms") form a binding legal agreement between you ("you", "User", "Customer", or "Lounge Operator") and SIR PATRYK PEAS, ul. Długa 57c/45, 53-633 Wrocław, Poland, NIP (VAT): PL8982147972, operating as EasyLounge ("EasyLounge", "we", "us", or "our"), the operator of the easylounge.io platform and any related websites, progressive web app, APIs, dashboards, and services (collectively, the "Services").

By accessing, registering for, or otherwise using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately discontinue use of the Services.

These Terms incorporate by reference our Privacy Policy, any order forms, plan descriptions, and policies referenced herein.

The Services are intended for businesses and professionals — Lounge Operators and their staff acting in the course of their trade, business, or profession — and are not directed at consumers. Where mandatory consumer-protection law nonetheless applies to you, nothing in these Terms limits any right you have under that law that cannot lawfully be excluded.

1.1 Nature of the Service — Tracking Aid Only

EasyLounge is a productivity and tracking tool for hospitality venues. It records inventory, blends, orders, shifts, and other operational data you choose to enter; it does not, and cannot, supervise, certify, or guarantee anything about the operation of your venue. In particular, the Services:

  • Are not a substitute for professional advice. EasyLounge does not provide legal, tax, accounting, health-and-safety, age-verification, employment, or licensing advice. You are responsible for engaging qualified professionals where appropriate.
  • Do not validate regulatory or contractual compliance. Any forms, fields, calculations, reports, or exports are provided as conveniences and may be incomplete, inaccurate, or inappropriate for your jurisdiction. You must independently verify that any record, action, or output meets your local laws, accreditation requirements, and the standards of any third party you transact with (tax authorities, distributors, landlords, insurers, etc.).
  • Do not enforce age, identity, or eligibility checks. Mechanisms such as kiosk PINs, staff sign-in, face-recognition check-in, or order placement are operational conveniences for your team — they are not legally compliant age-verification systems for the sale of tobacco, nicotine, alcohol, or other regulated products. Verifying the age and eligibility of every customer remains entirely your responsibility.
  • Are advisory, not authoritative. Low-stock alerts, archives, analytics, and any other data surfaces are estimates derived from the data you enter. EasyLounge makes no guarantee of completeness, timeliness, or fitness for any specific purpose.

You acknowledge and agree that the Lounge Operator — not EasyLounge — is at all times the operator of the venue and is solely and exclusively responsible for: complying with all applicable laws and regulations (including those listed in Section 7); the accuracy and lawfulness of the Customer Data you enter; the conduct of your employees, contractors, and guests; safeguarding kiosk hardware and credentials; and any financial, tax, employment, or regulatory consequences of operating your business. EasyLounge expressly disclaims any role as a co-operator, employer, sponsor, processor of regulated transactions, or agent of the Lounge Operator.

2. Definitions

  • Services — the EasyLounge software-as-a-service platform, including web dashboards, the progressive web app, APIs, integrations, and any associated features made available at easylounge.io.
  • User — any natural person who accesses or uses the Services, whether on their own behalf or on behalf of a Lounge Operator.
  • Lounge Operator — the legal entity or sole trader that operates one or more shisha lounges, hookah bars, hospitality venues, or similar establishments and that subscribes to the Services.
  • Account — the registered identity through which a User or Lounge Operator accesses the Services.
  • Subscription — a paid plan granting access to specified features for a defined billing period.
  • Content — any text, graphics, logos, software, data, photographs, venue information, menu items, pricing, location data, or other materials uploaded to, generated by, or made available through the Services.
  • Customer Data — Content submitted to the Services by or on behalf of a Lounge Operator, including data relating to the Lounge Operator's own employees, guests, inventory, and operations.

3. Eligibility

You must be at least eighteen (18) years of age to register for, access, or use the Services. By using the Services, you represent and warrant that:

  • You are at least 18 years old;
  • You have the legal capacity to enter into a binding contract under the laws applicable to you;
  • If you are acting on behalf of a legal entity, you have full authority to bind that entity to these Terms;
  • Your use of the Services does not violate any law, regulation, or contractual obligation applicable to you, your business, or your jurisdiction;
  • You and any venue you operate hold all licenses, permits, and authorizations required by local law to operate a shisha, hookah, hospitality, or similar establishment.

We reserve the right to refuse, suspend, or terminate Services to any individual or entity, at our sole discretion and without obligation to provide justification.

4. Account Registration and Security

To access most features, you must create an Account. You agree to:

  • Provide accurate, current, and complete information during registration and keep it updated;
  • Maintain the confidentiality of your login credentials and any API keys issued to you;
  • Be solely responsible for all activity occurring under your Account, whether or not authorized by you;
  • Notify us immediately of any unauthorized access, use, or security breach.

We are not liable for any loss or damage arising from your failure to safeguard your credentials.

5. Subscriptions, Fees, and Payments

5.1 Subscription Plans

Certain features of the Services are available only through a paid Subscription. The features included in each plan, applicable fees, and billing cycle are described on our website or within the Services and may be updated from time to time.

5.2 Free Trial

Every new Subscription begins with a 14-day free trial, and no charge is made during the trial period. Depending on how you sign up, a valid payment method may be required at signup or before the trial ends.

Unless you cancel before the trial ends, and provided a valid payment method is on file, your designated payment method will be automatically charged the applicable Subscription fee for the plan you selected on the first day after the trial period expires, and your Subscription will continue as a paid Subscription per Section 5.4 (Automatic Renewal). If no valid payment method is on file when the trial ends, the Subscription will not start and your trial will simply expire.

You may cancel at any time during the trial through your account settings (Settings → Billing) or the Stripe customer portal. If you cancel before the trial ends, you will not be charged at all. After cancellation your account becomes read-only; your data is retained in accordance with these Terms and our Privacy Policy unless you delete your account.

We may offer the free trial once per business venue. We reserve the right to modify or withdraw the free trial offer for future signups at any time; this does not affect a trial already in progress.

5.3 Payment Processing

All payments are processed by Stripe, an independent third-party payment processor, subject to Stripe's own terms of service and privacy policy. We do not collect, process, or store your billing data on our own systems. Your payment card data, billing address, tax identification number, and invoices are collected and held by Stripe; we retain only the Stripe customer and subscription identifiers and your subscription status. By providing payment information, you authorize Stripe to charge the applicable fees, including any taxes, to your designated payment method.

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless you cancel before the renewal date through your account settings or the Stripe customer portal.

5.5 Price Changes

We may change Subscription fees at any time. Changes will take effect on the next billing cycle following reasonable notice. Your continued use of the Services after a price change constitutes acceptance of the new fees.

5.6 Refund and Cancellation Policy

All Subscription fees are non-refundable, including for partially used billing periods, except where a refund is strictly required by mandatory applicable law. Cancelling a Subscription stops future renewals but does not entitle you to a refund of fees already paid. We do not issue refunds for unused features, downtime, service interruptions, or dissatisfaction.

You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the current paid billing period.

5.7 Taxes

You are responsible for any taxes, levies, or duties imposed by taxing authorities relating to your purchase or use of the Services, except for taxes based on our net income.

5.8 Failed Payments

If a payment fails, we may suspend or terminate your access to the Services without notice. You remain liable for all unpaid fees.

6. Acceptable Use

You agree to use the Services lawfully, ethically, and in accordance with these Terms. You may not, and may not permit any third party to:

  • Use the Services for any illegal, fraudulent, deceptive, or unauthorized purpose;
  • Use the Services to facilitate any activity that violates tobacco, nicotine, herbal product, alcohol, food safety, public health, employment, tax, or licensing laws applicable to your venue;
  • Submit false, misleading, infringing, defamatory, or unlawful Content;
  • Interfere with, disrupt, overload, or compromise the integrity, performance, or security of the Services or any associated infrastructure;
  • Reverse engineer, decompile, disassemble, scrape, or attempt to derive source code, underlying ideas, or algorithms from the Services, except to the extent expressly permitted by mandatory law;
  • Access or attempt to access accounts, data, or features that you are not authorized to use;
  • Resell, sublicense, rent, lease, or otherwise commercially exploit the Services without our prior written consent;
  • Use the Services to train, fine-tune, or otherwise develop any artificial intelligence or machine learning model, except with our prior written consent;
  • Use any automated means (bots, scrapers, crawlers) to access the Services other than through documented APIs in accordance with their published rate limits;
  • Bypass, disable, or circumvent any technical limitation, security feature, usage limit, or access control of the Services.

Violation of this section may result in immediate suspension or termination of your Account without refund and without prejudice to any other remedy available to us.

7. Regulatory Compliance — Lounge Operator Responsibility

The Services are general-purpose business management tools. You, as the Lounge Operator, are solely and exclusively responsible for ensuring that the operation of your venue complies with all applicable laws and regulations, including but not limited to:

  • Tobacco, nicotine, herbal smoking product, and related public health laws (including minimum age verification of your customers, indoor smoking restrictions, and product labelling);
  • Food safety, hygiene, and food contact regulations;
  • Health and safety, fire safety, and ventilation standards;
  • Employment, labour, payroll, social security, and occupational health rules;
  • Tax collection, invoicing, fiscalization, and reporting obligations;
  • Consumer protection, e-commerce, and distance selling laws;
  • Data protection law as the controller of your guests' and employees' personal data;
  • Any local licensing, permitting, or zoning requirements applicable to your venue.

EasyLounge makes no representation that the Services, in any configuration, are sufficient to achieve compliance with the above. You waive any claim against us arising from regulatory action, fines, penalties, or losses incurred as a result of your venue's operations.

8. Customer Data and License Grant

8.1 Your Ownership

As between you and EasyLounge, you retain all rights, title, and interest in and to your Customer Data. We do not claim ownership of your Customer Data.

8.2 License to EasyLounge

You grant EasyLounge a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, display, process, and otherwise use Customer Data solely as necessary to:

  • Provide, operate, maintain, and improve the Services;
  • Develop new features, security measures, analytics, and aggregated or anonymized insights;
  • Comply with our legal obligations;
  • Enforce these Terms.

Where Customer Data contains personal data for which EasyLounge acts as a processor (see the Privacy Policy, Section 1), EasyLounge processes it only on the Lounge Operator's documented instructions and for the purpose of providing the Services. For such data, any use to develop new features, analytics, or insights is limited to aggregated or anonymized data that does not identify any individual.

8.3 Your Warranties Regarding Customer Data

You represent and warrant that you have all rights, consents, and lawful bases necessary to submit Customer Data to the Services and to grant the licenses set out above, including under applicable data protection laws.

8.4 Aggregated and Anonymized Data

We may generate, use, and retain aggregated, de-identified, or anonymized data derived from your use of the Services for any lawful purpose, including benchmarking, analytics, product development, and publication, provided that such data does not identify you or any individual.

9. Intellectual Property

All rights, title, and interest in and to the Services — including all software, source code, designs, interfaces, graphics, logos, trademarks, trade names, text, documentation, and the "EasyLounge" brand — are and shall remain the exclusive property of EasyLounge or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms and timely payment of applicable fees, EasyLounge grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the term of your Subscription.

9.1 Feedback

If you submit ideas, suggestions, feedback, or recommendations regarding the Services ("Feedback"), you irrevocably assign all rights in such Feedback to EasyLounge. We may use Feedback freely and without obligation to you.

9.2 Third-Party Assets

Certain graphics, icons, illustrations, fonts, or other assets used within the Services may be sourced from third-party providers (including, where applicable, Freepik and similar libraries) and remain the intellectual property of their respective owners, used in compliance with the relevant licensing terms.

10. Third-Party Services

The Services may integrate with, link to, or depend on third-party services, websites, applications, payment processors, hosting providers, analytics providers, bot-protection providers, or APIs (collectively, "Third-Party Services"). Your use of any Third-Party Service is subject to that third party's own terms and policies.

We do not endorse, control, monitor, or assume any responsibility for Third-Party Services, including their availability, content, accuracy, security, privacy practices, or any consequences arising from your use of them. Any dispute relating to a Third-Party Service is solely between you and that third party.

11. Location Data

The Services do not include GPS, mapping, routing, or venue-finder functionality. The only location data we process is an approximate location (city, region, and country) derived from a device's IP address when it is enrolled to a venue, shown to the account owner as a security signal. This is approximate, is provided by our hosting/edge provider on an "as is" basis, and we are not liable for its accuracy. You remain responsible for any location data you choose to enter as Customer Data and for obtaining any consents that requires.

12. Service Availability — No SLA

The Services are provided on an "as is" and "as available" basis. We do not warrant, guarantee, or commit to:

  • Any specific uptime, response time, throughput, or service level;
  • Continuous, uninterrupted, timely, secure, or error-free operation;
  • That defects will be corrected or that the Services will meet your specific requirements.

We may, at any time and without prior notice, modify, suspend, throttle, deprecate, or discontinue all or any part of the Services, in whole or in part. We will not be liable to you or any third party for any such modification, suspension, or discontinuance.

12.1 Internet Connectivity Required

The Services are cloud-based and require an active internet connection on every device that runs them. In particular, communication between the customer-facing kiosk wizard and the staff order history (including order placement, status updates, archive viewing, and live synchronization across devices) depends on real-time access to our backend. If the device hosting the wizard or the staff terminal loses internet connectivity:

  • New orders submitted from the wizard may fail to reach the staff order history;
  • Existing orders may not update across devices until connectivity is restored;
  • Historical orders, reports, and other data sourced from our backend may be unavailable for the duration of the outage.

You are solely responsible for providing and maintaining reliable internet connectivity, electrical power, network hardware, and any local infrastructure required to operate the Services at your venue. EasyLounge is not liable for missed orders, lost data, or operational disruption caused by a loss of connectivity originating outside our infrastructure (including but not limited to your ISP, local network, Wi-Fi access points, or device hardware).

13. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", with all faults and without warranty of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including but not limited to:

  • Warranties of merchantability, fitness for a particular purpose, accuracy, completeness, title, non-infringement, quiet enjoyment, and any warranties arising from a course of dealing, usage, or trade practice;
  • Any warranty that the Services will be uninterrupted, secure, virus-free, accurate, reliable, or error-free;
  • Any warranty regarding the results obtainable from the use of the Services or the accuracy or reliability of any information obtained through the Services.

No advice or information, whether oral or written, obtained from EasyLounge or through the Services shall create any warranty not expressly stated in these Terms.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) EXCLUSION OF INDIRECT DAMAGES. Under no circumstances and under no legal theory (including contract, tort, negligence, strict liability, or otherwise) shall EasyLounge, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for lost profits, lost revenue, lost savings, lost business, loss of goodwill, loss of data, business interruption, loss of customers, regulatory fines, or any costs of substitute services, even if EasyLounge has been advised of the possibility of such damages.

(b) AGGREGATE CAP. In no event shall EasyLounge's total cumulative liability arising out of or relating to these Terms or the Services exceed the greater of (i) the total amount actually paid by you to EasyLounge in the three (3) months immediately preceding the event giving rise to the liability, or (ii) fifty euros (€50).

(c) ESSENTIAL BASIS. You acknowledge that these limitations are an essential basis of the bargain between you and EasyLounge and that the Services would not be provided to you without these limitations.

(d) MANDATORY LAW. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

15. Indemnification

You agree to defend, indemnify, and hold harmless EasyLounge, its affiliates, officers, directors, employees, agents, contractors, suppliers, and licensors from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your access to or use of the Services;
  • Your violation of these Terms or any policy referenced herein;
  • Your violation of any law, regulation, or third-party right (including intellectual property, privacy, publicity, employment, or consumer protection rights);
  • Your Customer Data, including any claim that Customer Data infringes, misappropriates, or violates any third-party right;
  • The operation of your venue, including any regulatory, health, safety, tobacco, food, employment, or consumer-protection claims arising from venue operations;
  • Any dispute between you and a third party (including your guests, employees, or business partners);
  • Your negligence, wilful misconduct, or fraud.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defence of such claims.

16. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services, in whole or in part, at any time, with or without notice, and at our sole discretion, including (without limitation) if:

  • You breach these Terms or any applicable law;
  • Your use of the Services creates a risk to us, the Services, or any other user;
  • Required by law, court order, or governmental authority;
  • A payment fails or your Account becomes delinquent;
  • We discontinue all or part of the Services.

Upon termination, your right to access the Services ceases immediately. Sections that by their nature should survive (including Sections 5.5, 7, 8, 9, 13, 14, 15, 16, 17, 18, 19, and 20) shall survive termination.

You may terminate your use of the Services at any time by cancelling your Subscription and ceasing all use of the Services. No refund will be issued except as required by mandatory law.

17. Force Majeure

EasyLounge shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, governmental action, sanctions, epidemics, pandemics, labour disputes, internet or telecommunications failures, hosting provider outages, denial-of-service attacks, power failures, fires, floods, earthquakes, or any other event of force majeure.

18. Changes to the Terms

We may modify these Terms at any time. We will indicate the "Last updated" date at the top of this document and may, where appropriate, notify you by email or through the Services. Changes take effect upon posting unless otherwise stated. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Services.

19. Governing Law and Dispute Resolution

These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Poland, together with directly applicable European Union law, without regard to conflict-of-law principles.

The parties shall use good-faith efforts to resolve any dispute through negotiation. Failing resolution within sixty (60) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Wrocław, Poland, except that:

  • Consumers (where applicable) retain any non-waivable right to bring proceedings in the courts of their place of residence under EU consumer law;
  • Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

You and EasyLounge agree that, to the maximum extent permitted by law, any dispute shall be resolved on an individual basis and not as part of any class, collective, or representative action.

20. General Provisions

  • Entire Agreement. These Terms, together with the Privacy Policy and any plan or order documentation, constitute the entire agreement between you and EasyLounge and supersede all prior or contemporaneous agreements.
  • Severability. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force, and the invalid provision shall be reformed to the minimum extent necessary to make it enforceable.
  • No Waiver. Failure to enforce any provision shall not constitute a waiver of that or any other provision.
  • Assignment. You may not assign, transfer, or sublicense these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.
  • Notices. Notices to you may be given by email to the address associated with your Account or by posting within the Services. Notices to us must be sent to the contact address below.
  • Relationship. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between you and EasyLounge.
  • No Third-Party Beneficiaries. Except as expressly stated, these Terms confer no rights on any third party.
  • Headings. Section headings are for convenience only and shall not affect interpretation.
  • Language. These Terms are made available in English. In the event of a discrepancy with any translation, the English version prevails to the extent permitted by law.

21. Privacy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect personal data and forms an integral part of these Terms.

22. Contact

For questions about these Terms, please contact us at:

SIR PATRYK PEAS (operating as EasyLounge) Address: ul. Długa 57c/45, 53-633 Wrocław, Poland NIP / VAT: PL8982147972 Email: support@easylounge.io Website: https://easylounge.io